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Privacy Policy

Last Updated: January 10, 2025

At VoxGuard, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our intelligent call screening application and related services.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

  • Contact information (name, email address, phone number)
  • Account credentials and authentication data
  • Device information (device ID, operating system, app version)
  • Call screening preferences and custom settings

1.2 Call Data

To provide our call screening services, we process:

  • Caller phone numbers (incoming calls only)
  • Call duration and timing information
  • Voice recordings of screening interactions (when enabled)
  • Transcriptions of caller messages
  • Your screening decisions and feedback

1.3 Usage Analytics

We collect anonymized usage data to improve our services:

  • App usage patterns and feature interactions
  • Performance metrics and error reports
  • Effectiveness of spam call detection

2. How We Use Your Information

We use your information for the following purposes:

  • Service Provision: To provide intelligent call screening, keyword verification, and call management features
  • Personalization: To customize greetings, keywords, and screening preferences according to your settings
  • Security: To protect against spam, fraud, and unauthorized access
  • Communication: To send important service updates, security alerts, and respond to your inquiries
  • Improvement: To analyze usage patterns and enhance our AI algorithms and user experience
  • Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

3.1 Third-Party Services

We may share limited data with trusted third-party service providers who assist us in:

  • Speech recognition and transcription services
  • Cloud infrastructure and data storage
  • Analytics and performance monitoring
  • Customer support and technical assistance

3.2 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to:

  • Protect our rights or property
  • Protect user safety or public safety
  • Prevent fraud or security violations
  • Comply with legal processes

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: All data transmissions are encrypted using SSL/TLS protocols
  • Secure Storage: Personal data is stored in encrypted, access-controlled databases
  • Access Controls: Strict employee access controls and regular security audits
  • Data Minimization: We collect and retain only necessary information
  • Regular Updates: Continuous security monitoring and vulnerability assessments

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

  • Account Data: Retained while your account is active and for 90 days after deletion
  • Call Records: Stored for 30 days unless you opt for longer retention
  • Voice Recordings: Deleted within 7 days unless saved by user preference
  • Analytics Data: Anonymized data may be retained for service improvement purposes

6. Your Privacy Rights

You have the following rights regarding your personal information:

  • Access: Request access to your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Receive a copy of your data in a structured format
  • Opt-out: Unsubscribe from marketing communications
  • Restriction: Limit how we process your information

To exercise these rights, contact us using the information provided below.

7. Children's Privacy

VoxGuard is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that all international transfers comply with applicable data protection laws and implement appropriate safeguards to protect your privacy.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes through the app or by email. Your continued use of VoxGuard after updates constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

  • Support: support@vox-guard.com

This Privacy Policy is effective as of the date listed above and governs our collection, use, and disclosure of your personal information in connection with the VoxGuard application and services.